Placing an Order
To place an order, please create an account. If you would rather email through a list of what you would like instead, please do get in touch via the 'Get in Touch' page and I will be very happy to process your order in this way.
Creating an account
When you first register for an account you should then be able to log in again straight away. Please do make a note of your username and password.
If you have contacted me through the 'Get in touch' form and do not receive a reply, my email response may have been spammed. I always endeavor to reply as soon as possible, usually within a few hours of you sending me the email.
You will also be able to view your order history, manage your delivery address, and wishlists through the 'Your Account' tab, once you are logged in.
You can either pay via Paypal, or by your debit or credit card through the World Pay Gateway.
All payments will show as going to 'Elkie Wild Art' on your statement.
For refunds via the world Pay Gateway, my postal address and contact number is available upon request. Please use the 'Get in Touch' page to request them.
I can ship to UK, European and International locations.
There is no minimum order.
Every order is packaged in a way to protect your pencils. Where possible, I use recycled materials and reuse former packaging.
For up to 18 pencils, postage is £2.30 for 1st class (UK), £2.00 for 2nd class (UK), £9.50 for European Tracked and Signed Post and £11.50 for International Tracked and Signed. Beyond that, the postage is calculated based on what is within your basket. Any parcels travelling outside of the U.K. require a customs declaration sticker. I am not responsible for any custom taxes or charges you have to pay on receiving your order.
I try to be as fair as possible with my postage pricing. The reason for my pricing structure is to ensure your parcel has the appropriate insurance and tracking to increase the chance of its safe delivery wherever you are in the world. The postage options that you receive are dependent upon what is in your basket and you will see them whilst processing your order. If you would prefer a different postage method than what is shown to you based on your basket contents, please get in touch. If you are unsure, please select the 'Contact me' option upon checking out, and I will get in touch so that we can proceed with your order.
I will aim to despatch your order within 1-3 working days after the order is received. Same day despatch is not possible unless specifically requested by prior arrangement. I will keep you informed as to the status of your order. You will receive a 'confirmation' email to inform you that I have seen your order and it is being processed. You will then receive a 'shipped' email once your order is on its way.
Please note, the order creation email you receive immediately after placing your order will display your full address. Subsequent confirmation and shipping emails will contain a shorter address. Please do not worry about this - I will send to your full address.
If for any reason you are not happy with your purchase, please get in touch with me and I will be happy to discuss this with you.
If you use the 'Get in Touch' page to contact me and do not get a reply, it may be that the email has gone into your junk/spam/clutter folder. I try to reply to all emails within a few hours and certainly on the same day. So if you haven't heard back from me, something is amiss somewhere.
If you would prefer to speak over the phone, please use the 'Get in Touch' page to request a phone call and I will give you a ring.
Any feedback regarding your shopping experience with the Coloured Pencil Shop would be greatly appreciated.